Legal
Return & Refund Policy
Last updated 1 July 2026
We want you to love what you ordered. If something isn't quite right, we offer free returns and easy exchanges within 30 days of delivery. Here's everything you need to know.
30-day window
Return unworn items within 30 days of delivery.
Free return label
We email you a prepaid label — returns are on us.
Fast refunds
Refunded within 2 business days of arrival at our warehouse.
What can be returned
To be eligible for a return, items must be unworn, unwashed and in their original condition with all tags and hygiene liners intact.
- Swimwear must be tried on over underwear with the hygiene liner in place.
- Sale items marked final sale and gift cards cannot be returned.
- Returns requested after 30 days may be offered store credit at our discretion.
How to start a return
Starting a return takes about a minute:
- 1 Sign in to your account and open the order you'd like to return.
- 2 Choose Return or exchange, then select the items and your preferred resolution — refund, store credit or a different size.
- 3 Print the prepaid label we email you and drop the parcel at any carrier point.
- 4 Track your return from your account; we'll email you at every step.
Exchanges
Need a different size or colour? Choose Exchange when you start your return and we'll reserve the new item for you. If it's out of stock, we'll issue a refund or store credit instead — your choice.
Refunds
Once your return arrives we inspect it within 2 business days and issue your refund to the original payment method. Depending on your bank it can take a further 3–5 business days to appear.
Original express-shipping charges, where they applied, are non-refundable.
Need a hand?
If your item arrived faulty or you received the wrong product, contact us within 7 days of delivery and we'll make it right at no cost to you. Our team is always happy to help through the Contact page.